Terms of service

Welcome to Creamaine. By accessing our website and purchasing our products, you agree to be bound by the following terms and conditions.

1. Product Information & Safety

  • Ingredients: All ingredients are listed on our product pages and packaging. It is the customer's responsibility to review these for potential allergens.

  • Patch Test: We strongly recommend performing a test before using any new product. Creamaine is not liable for individual adverse reactions.

  • Medical Disclaimer: Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult a medical professional for skin concerns.

2. Orders and Payment

  • Accuracy: You agree to provide current, complete, and accurate purchase and account information.

  • Pricing: We reserve the right to change prices or discontinue products at any time without notice.

  • Right to Refuse: We reserve the right to refuse or limit any order that appears to be placed by dealers, resellers, or distributors.

3. Shipping and Delivery

  • Processing Time: Orders are typically processed within 2-3 business days.

  • Shipping Risks: Once the package is handed to the carrier, the risk of loss or damage passes to the customer. We are not responsible for delays caused by the carrier or incorrect addresses provided by the user.

4. Returns and Refunds

Due to the personal nature of body care products and for hygiene reasons:

  • Final Sale: All opened or used products are non-refundable.

  • Damaged Goods: If a product arrives damaged, please contact us at info.creamaine@gmail.com within the same day of delivery with photographic evidence for a replacement or refund.

5. Limitation of Liability

To the maximum extent permitted by law, Creamaine shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products, even if advised of the possibility of such damages.